Passengers with special needs

For a safer and more pleasant traveling experience, an Air Seoul crew member will assist visually impaired passengers through check-in and immigration procedures at the airport.

Guide dogs accompanying visually impaired passengers may travel on board for free of charge.

Information on guide dogs traveling on board

  • Carry certificate (ID) issued by an authorized institution
  • Secure dog using a harness
  • Meet all quarantine control standards as set forth by the country of transfer/arrival
  • In the case of long-distance flights, food may be provided at the airport of transfer; food is prepared at the passenger's own expense
  • Dogs must remain at the passenger's feet during the flight.

Service application

Air Seoul Reservation Center 1800-8100